Policies

Every order ships free from our US warehouse, dispatched within 24 hours on business days. Standard delivery is 2–4 working days within the US and 5–9 working days internationally.

You receive a tracking link the moment your parcel leaves the warehouse. If tracking has not updated within three days, contact us and we will investigate before you have to ask twice.

Use your Triad for up to sixty days. If it does not earn its place in your bag, request a return within that window and we email a prepaid label — full refund, no restocking fee and no questions about why.

Returned units are inspected, refurbished where possible and resold through our outlet rather than scrapped. Refunds are issued to the original payment method within five working days of arrival.

Every Triad carries a two-year warranty covering manufacturing defects in the panels, hinge, frame and cable. Damage from drops, liquid or a modified mount is not covered.

Where a part can be replaced we ship the part with a guide rather than asking you to send the whole unit back.

We collect only what is needed to fulfil an order: your name, delivery address, email and payment confirmation. We never sell customer data.

Payment details are handled entirely by our payment provider. Card numbers never reach our servers.

If you contact us through this site, we store your name, email and message so we can reply and keep a record of the conversation.

Prices are shown in US dollars. Duties and taxes are calculated at checkout.

Compatibility claims assume a USB-C port supporting DisplayPort Alt Mode. Where a laptop does not support it, the product will not drive the panels and the 60-day return window applies.

Product specifications are published in good faith and may change without notice as components are revised.